Returns

In-stock items

You can return in-stock items within 30 days of delivery, unused and in their original condition and packaging.

What we can't take back

• Made-to-order and custom-fit pieces, because they are made for you after you order.
• Opened herbs, tea, coffee, salt, supplements and natural care, to keep every product we sell fresh and safe. Unopened, sealed items can be returned.

Damaged or wrong items

If something arrives damaged, faulty or is not what you ordered, including a made-to-order piece, email orders@righteousshop.com within 7 days of delivery with your order number and photos. We will make it right with a replacement or a full refund, and you won't pay for return shipping.

How to start a return

Email orders@righteousshop.com with your order number and the items you would like to return. We will reply with the return address and instructions. Please don't send items back before you hear from us, so we can match the package to your order.

Refunds

• We refund your original payment within 5 business days of receiving and checking your return. Your bank may take a few more days to show it.
• Return shipping is paid by you, unless the return is because of our mistake or a damaged item.
• The original shipping cost is not refunded, unless we made the mistake.

Exchanges

For a different size or color of an in-stock item, return the original for a refund and place a new order, or email us and we will help you swap it.

Cancellations

• In-stock orders can be canceled any time before they ship.
• Made-to-order pieces can be canceled within 24 hours of ordering, before work begins.